Websites for support coordinators, for the model that remains

What a coordination firm needs from a site

A support coordinator is hired for judgement and independence, and the site has to show both. The pages we build are few and plain. They say who works with whom, how often a participant can expect contact, what areas you serve, and how you handle a conflict of interest. They offer a short form and a phone number.

The service is often remote and statewide, so we avoid pretending to a local presence you do not have. If you deliver in person in two regions, those two regions get pages.

The referral side

Referrals come from planners, hospitals and other providers, and they notice response time. A referral page names a person, states whether you are taking new clients and gives a reply time you can meet. We make it easy to change the capacity line, because an out of date line is worse than a missing one.

The conflict statement

The NDIA treats a coordinator delivering other funded supports as a conflict to declare and manage. A short, specific statement on the site does more than a policy PDF. It says whether your organisation delivers other supports, how a participant can ask for alternatives and that you keep records. A statement that is true and plain reassures a family and a regulator alike.

The 2028 change

Support coordination in its current form is funded until 1 July 2028. After that the NDIA appoints providers to a new service through a process described as merit-based. We do not know the criteria. The helpful thing a site can do is keep your registration, team, systems and complaints route current and clearly written. That is useful today and useful for any application later.

For the same reason we recommend a lighter acquisition setup than for other segments: a trust-first site, referral partners and minimal paid search. The page for plan managers covers the panel that arrives nine months earlier.

Competing with the NDIA's own page

The NDIA's how to find a support coordinator page ranked first for the near me search in our check. A single coordinator does not outrank it, and does not need to. What works is being the named name on the shortlist: a clear site, a short Business Profile and a reputation among referrers.