Pagecog — Terms of Service

Pagecog is an Australian web agency: we build and run websites and online presence for Australian businesses. We're Australian owned and operated, and a real team does the work — your site isn't generated and forgotten. Depending on what you've bought, your agreement with us is made up of these terms plus, where it applies, the plan you selected at checkout or the written quote you accepted. Our handling of your personal information is covered by the Pagecog Privacy Policy.

Our subscription plans cover your website, with social, SEO and GEO (AI-search visibility) included to the scope of the plan you choose. You pay the monthly price shown at checkout, in AUD and inclusive of GST, billed monthly via Stripe. Your plan has a 12-month minimum term — and you own your site — after which it continues month-to-month until you cancel.

Every subscription includes:

• Design and build of your website, to the scope of the plan you choose (a one-page site on Instant; multi-page on Local and Growth).
• For Instant, a 48-hour delivery target from checkout. This is a target we work hard to hit, not a guarantee — complex requests or missing information from you can extend it.
• A .au domain registered in your name as the registrant. You own the domain, not us. We cover the registration and renewal fees for as long as your subscription is active. (As a point of fact about .au domains: registrations run in periods of up to two years — that's how domain registration works, and it's independent of your plan term.)
• Hosting of your site for as long as you're a subscriber.
• Email support, and a customer dashboard.
• On Instant and Local, your site is delivered as built and stays that way: we keep it hosted, fast and secure, and the content remains exactly as delivered. New articles and pages can be ordered individually (see Content purchases below). On Growth, we make your content edits for you, on an ongoing basis.
• A monthly stats email in plain English, on every plan.

The setup wizard: when you sign up, our wizard collects your business details (and can prefill them from your ABN and Google Business Profile listing) so we can build from accurate information. You confirm those details before purchase — we build from what you tell us.

Eligibility: you must hold a valid ABN. This is an auDA requirement for .au domain registration, not just our policy. If your ABN is cancelled or invalid we may be unable to register or renew your domain, and we'll contact you before anything lapses.

Bespoke builds (including Growth builds) and any other one-off work we quote for follow a simple process:

• Written quote first. We agree the scope, deliverables, price and payment schedule in a written quote before work starts. The work is governed by that quote together with these terms; if they conflict, the quote wins for that project.
• You pay per the quote. Typically a deposit and milestone or completion payments, as set out in the quote. Quoted prices are in AUD and inclusive of GST unless the quote says otherwise.
• Changes are re-quoted. Requests outside the agreed scope are quoted separately before we do them — no surprise charges, and no surprise scope creep either.
• You review and accept deliverables. We'll ask you to review the work; reasonable revisions within scope are part of the job. The work is accepted when you confirm it, or when you start using it in your business.

Where your plan or quote includes ongoing managed services, here's how each works:

• SEO and GEO (AI-search visibility). We apply current best practice and report honestly on results, but we don't guarantee rankings or traffic — outcomes depend on Google, AI platforms and other third parties we don't control. Anyone who guarantees you rankings is selling something else.
• Google and Meta ads. Campaigns run in your own ad accounts, which you own. Ad spend is billed by Google and Meta directly to you, at cost — we never mark it up or pass it through. Our fee covers managing the campaigns.
• Social setup. We set up social profiles in your business's name. They're yours — you own and control the accounts.
• Content. Content we produce is human-written. Where review applies (such as articles published under your name), you get to review it before it's published.

On Local, you can order news articles and additional human-written pages individually: each is a one-off purchase at $90, GST-inclusive, invoiced when you place the order. Content purchases are not part of your monthly subscription, never change your base plan, and carry no ongoing commitment. On Growth, human-written content is included in your plan. Either way, the content is yours — it remains your content, including if you later leave.

Our free website audit is exactly that — free, with no obligation on either side. It's provided as-is: a point-in-time snapshot of your site using automated checks and our judgement, not an exhaustive technical or legal review. You don't have to buy anything because you requested one, and we don't have to provide one to everyone who asks. The same goes for our other pre-sales tools, like the setup wizard: using them doesn't commit you to anything until you actually place an order.

When you use our services, you agree to:

• Give us accurate business details — your ABN, business name, contact details and the information in the setup form. We build from what you tell us.
• Only supply content, logos and images you have the rights to use. You're responsible for what you ask us to publish.
• Meet .au eligibility yourself. We register your domain on your behalf, but eligibility for a .au domain (a valid ABN and an Australian presence, per auDA's rules) is the registrant's responsibility — that's you.
• Keep your access secure — your dashboard sign-in and the email address it's tied to. We act on instructions from your account and email.

And a few things you can't do:

• No unlawful or misleading content. We can refuse or take down content that's illegal, deceptive or infringes someone else's rights.
• No resale. The service is for your business — you can't resell, white-label or sublicense it to others.
• Fair use on support. Email support is there to help you, and almost everyone uses it reasonably. If usage becomes excessive we'll talk to you about it rather than quietly degrade the service.

All prices we show are in AUD and include GST. How you pay depends on what you've bought:

• Subscriptions are billed monthly in advance via Stripe.
• Project work is paid per the payment schedule in your quote.
• Content purchases are invoiced when you place the order.
• Ad spend is billed by Google and Meta directly to you, in your own ad accounts — it never passes through us.

If a subscription payment fails, Stripe will retry it and we'll email you. If payment remains outstanding after 14 days we may suspend your site until the account is brought up to date; if it remains outstanding after 30 days we may treat the plan as cancelled (see Cancellation below). Your domain stays registered in your name either way.

You own your site, your domain and your content — your copy, your imagery, the pages as delivered — including when you leave. On exit, we transfer your domain to a registrar of your choice for free on request, and we provide an export of your site content.

We retain ownership of our pre-existing tools, components, templates, code libraries and know-how — the things we use to build and run every site. Those are licensed to you for use in your site, and we're free to reuse them for other customers. Third-party licences (fonts, stock imagery, plugins and the like) pass through to you on their own terms.

During the 12-month minimum term: if you cancel early, you remain liable for the remaining monthly payments of the minimum term, less any costs we reasonably save by ending the service early. That's the only early-exit amount — there are no other exit fees. We'll always tell you the exact figure before processing an early cancellation, and nothing in this clause limits your rights under Australian Consumer Law (for example, if we've failed to deliver what we promised).

After the minimum term: your plan is month-to-month. Cancel anytime by emailing support; cancellation takes effect at the end of your current billing cycle, and there are no exit fees.

When you leave, you own your site: the domain is already yours — we transfer it out for free on request — and we provide an export of your site content on cancellation. We'll keep the site live until the end of the final billing period. While your subscription is active we cover domain registration and renewals; after you leave, future renewals are yours to manage.

We can end the agreement too — for sustained non-payment (per Payment above) or a serious breach of these terms, after we've told you about the problem and given you a reasonable chance to fix it. If we ever discontinue your service for our own reasons, we'll waive the remainder of any minimum term and refund anything you've paid for but not received.

Plans purchased before 12 June 2026: these terms replace earlier versions, effective 12 June 2026. Instant plans purchased before that date keep their 24-month minimum term from the prior version (after which those plans also continue month-to-month). Everything else — your domain ownership, your content, your rights under Australian Consumer Law — is materially the same. If you're on the prior version and want a copy, email us and we'll send it.

Our services come with guarantees under the Australian Consumer Law that cannot be excluded, including that services will be provided with due care and skill and be fit for purpose. Nothing in these terms limits those guarantees or your remedies for a failure to comply with them.

For anything beyond those guarantees, and to the extent the law permits, our liability is limited to resupplying the service or paying the cost of having it resupplied, and we're not liable for indirect or consequential loss (such as lost revenue while your site is being fixed).

Changes to these terms: we may update these terms from time to time. If a change materially affects you, we'll email you at least 30 days before it takes effect. If you don't agree with a material change, you may cancel without early-termination liability before it takes effect.

Governing law: these terms are governed by the laws of New South Wales, Australia, and disputes are subject to the courts of that state.

Severability: if any part of these terms turns out to be unenforceable, the rest still applies.

Contact: questions, notices and cancellations go to legal@pagecog.com. Our handling of your personal information is covered by the Pagecog Privacy Policy.