Pagecog general terms of service

Pagecog is an Australian web agency. We build and run websites for Australian businesses, and a real team does the work. Your agreement with us is made up of these terms, the subscription terms and, for project work, the written quote you accepted. Our handling of your personal information is covered by the Pagecog Privacy Policy.

The base plan is $298 a month (AUD, GST inclusive) with a 12 month term and no upfront build fee. It covers the design and build of your site, hosting on Cloudflare, security upkeep, small content edits on request, a monthly report and a dashboard login. If you leave inside the term, you pay out the rest of it: (12 minus the months you have already paid) times your monthly plan rate. After the term the plan runs month to month.

SEO and Google Ads management are optional add-ons. They are month to month, with no term and no payout when you cancel. Full detail, with worked examples, is in the subscription terms.

Go-live target: we aim to have your site live within 48 hours of having what we need from you, not counting weekends. That is a target, not a guarantee. Missing information from you can extend it.

Eligibility: you must hold a valid ABN. This is an auDA requirement for .au domain registration, not only our policy. If your ABN is cancelled or invalid we may be unable to register or renew your domain, and we will contact you before anything lapses.

Bespoke builds and any other one-off work we quote for follow a simple process:

• Written quote first. We agree the scope, deliverables, price and payment schedule in a written quote before work starts. The work is governed by that quote together with these terms. If they conflict, the quote wins for that project.
• You pay per the quote. Typically a deposit and milestone or completion payments, as set out in the quote. Quoted prices are in AUD and include GST unless the quote says otherwise.
• Changes are re-quoted. Requests outside the agreed scope are quoted separately before we do them.
• You review and accept deliverables. Reasonable revisions within scope are part of the job. The work is accepted when you confirm it, or when you start using it in your business.

Where your plan or quote includes ongoing managed services, this is how each works:

• SEO. We apply current best practice and report honestly on results, but we do not guarantee rankings or traffic. Outcomes depend on Google, AI platforms and other third parties we do not control.
• Google Ads management. You bring your own Google Ads account, which you own and control, and you set your own payment method. Ad spend is billed by Google directly to you. We never hold your card, and we never mark spend up or pass it through. Our fee covers managing the campaigns. We do not promise leads, sales or any result from advertising.
• Content. Content we produce is human-written. Where review applies, such as articles published under your name, you can review it before it is published.

Our free website audit is free, with no obligation on either side. It is provided as-is: a point-in-time snapshot of your site using automated checks and our judgement, not an exhaustive technical or legal review. You do not have to buy anything because you requested one, and we do not have to provide one to everyone who asks.

When you use our services, you agree to:

• Give us accurate business details, including your ABN, business name and contact details. We build from what you tell us.
• Only supply content, logos and images you have the rights to use. You are responsible for what you ask us to publish.
• Meet .au eligibility. Eligibility for a .au domain (a valid ABN and an Australian presence, per auDA's rules) is the registrant's responsibility.
• Keep your access secure, including your dashboard sign-in and the email address it is tied to. We act on instructions from your account and email.

And a few things you cannot do:

• No unlawful or misleading content. We can refuse or take down content that is illegal, deceptive or infringes someone else's rights.
• No resale. The service is for your business. You cannot resell, white-label or sublicense it to others.
• Fair use on support. If support usage becomes excessive we will talk to you about it rather than quietly degrade the service.

All prices we show are in AUD and include GST. How you pay depends on what you have bought:

• Subscriptions and add-ons are invoiced monthly in advance by email.
• Project work is paid per the payment schedule in your quote.
• Ad spend is billed by Google directly to you, in your own Google Ads account. It never passes through us.

If an invoice is unpaid after 7 days we may suspend your site until the account is up to date. If it remains outstanding after 30 days we may treat the plan as cancelled, which triggers the early exit payout if you are still inside the term.

Pagecog holds your domain and hosts your site on Cloudflare while you are a customer. We hold the registrar account and DNS, and we cover registration and renewal. After your 12 month term, we transfer the domain to you on request. See the subscription terms for the detail.

Your content stays yours. Your copy, your imagery and your business information remain yours, including if you leave. We provide an export of your content on cancellation.

We keep ownership of our pre-existing tools, components, templates, code libraries and know-how, which we use to build and run every site. They are licensed to you for use in your site, and we are free to reuse them for other customers. Third-party licences (fonts, stock imagery, plugins and the like) pass through to you on their own terms.

During the 12 month term: if you cancel early, you pay out the rest of the term, calculated as (12 minus the months you have already paid) times your monthly plan rate. That is the only early exit amount. We will always tell you the exact figure before processing an early cancellation. Nothing in this clause limits your rights under Australian Consumer Law, for example if we have failed to deliver what we promised.

After the term: your plan is month to month. Cancel any time by emailing support. Cancellation takes effect at the end of your current billing cycle, with no exit fee.

Add-ons (SEO and Google Ads management) cancel on 30 days notice at any time, with no payout.

When you leave: we keep the site live until the end of the final billing period. If you have completed the term, we transfer your domain to you on request, and we provide an export of your content.

We can end the agreement too, for sustained non-payment (see section 7) or a serious breach of these terms, after we have told you about the problem and given you a reasonable chance to fix it. If we discontinue your service for our own reasons, we will waive any remaining payout and refund anything you have paid for but not received.

Our services come with guarantees under the Australian Consumer Law that cannot be excluded, including that services will be provided with due care and skill and be fit for purpose. Nothing in these terms limits those guarantees or your remedies for a failure to comply with them.

For anything beyond those guarantees, and to the extent the law permits, our liability is limited to resupplying the service or paying the cost of having it resupplied, and we are not liable for indirect or consequential loss, such as lost revenue while your site is being fixed.

Changes to these terms: we may update these terms from time to time. If a change materially affects you, we will email you at least 30 days before it takes effect. If you do not agree with a material change, you may cancel without an early exit payout before it takes effect.

Governing law: these terms are governed by the laws of New South Wales, Australia, and disputes are subject to the courts of that state.

Severability: if any part of these terms turns out to be unenforceable, the rest still applies.

Contact: questions, notices and cancellations go to legal@pagecog.com. Our handling of your personal information is covered by the Pagecog Privacy Policy.