Web design for appliance repair, from fault to booking

The visitor arrives with a brand and a fault and wants a visit this week. The site gets them to a booking in one screen.

Get started See pricing

$298 a month: Website for appliance repairers, AUD, GST inclusive
No build fee: We carry the cost of the build and recover it through the monthly fee over a 12 month term
Live in 48 hours: Hosting on Cloudflare, SSL and security upkeep

What the site is for

An appliance is dead and the household wants it fixed this week. The visitor knows the brand and the fault, and usually has a rough idea of what a new one costs.

We build the site from that sequence. The home page asks which appliance. The next screen asks the brand and the fault, and the result is a page that says what is likely wrong, what you do about it and what the visit costs. A booking form sits at the foot of the page and carries the details across.

Brand pages come next, then fault guides, then suburbs. The authorised repairer wording is its own component, so it cannot drift from brand to brand.

Who books a repair, and what stops them

Most want a visit this week. The doubt is whether it is worth repairing at all.

Washing machine or dishwasher has stopped: This week; Pick the appliance, the brand and the fault in one screen, then a booking form with a call-out statement beside it.
Oven or cooktop fault: This week; Separate gas from electric, because the licence behind the work differs and the customer should see it.
Fridge not cooling: Same day if possible; A phone number first, since food is at stake, and a refrigerant licence line.
Wondering whether to replace: Deciding; A plain page on how to weigh a repair against a new unit, without a made-up percentage rule.

Say which brands you are authorised for, and only those

ACCC, with the ARC for refrigerant work

The Australian Consumer Law bars misleading claims, so authorised repairer status may only be claimed for brands where it is true. Manufacturers and importers must take reasonable steps to provide spare parts and repair facilities for a reasonable time. Repairing a sealed refrigeration system needs an ARC refrigerant handling licence. A call-out fee that is only part of the cost needs the total shown as well.

Each brand page states whether you are authorised or are an independent repairer of that brand. Fridge pages show the licence. The booking form sits beside a total or a range for the visit.

ACCC pricing guidance

Work we run for appliance repairers

Wollongong Service Company is an appliance repairer whose site we built, shown for its structure: brand pages, fault guides and a booking form. Avalanche Pest Control is a pest controller, shown for how an urgent service site is built.

Wollongong Service Company
~200Enquiries a month
An Illawarra appliance repair business with a 20 year reputation now gets about 200 enquiries a month from a tradie website built for phones and local search.

A service site in another field

Avalanche Pest Control
4xMore clicks from Google
A redback nest, rats in the roof: people ring the first pest controller they find. After the rebuild, Google sends this one about four times the clicks.

Web design for appliance repairers: your questions

What does the appliance picker do?

It asks which appliance, which brand and what the fault is, then returns the matching page and a booking form with those details already in the comment. It saves the caller from describing it twice.

Can the site tell people whether to repair or replace?

It can give the questions that decide it: the age, the cost of the part and labour, and the price of a new unit. We do not print a percentage rule without a source.

How is the call-out fee shown?

As the total for the visit, or a range with what it covers. A headline fee that leaves out labour or parts is a part price, and the ACCC wants the total shown beside it.

What happens to brands I repair but am not authorised for?

They get a page that says you repair them as an independent. Wollongong Service Company reworded its brand pages for 16 authorised brands to keep this honest.

What does the booking form ask?

A name, a phone number or an email, and a comment. The comment is where the appliance, brand and fault go. Nothing else is required.

Should the site sell parts?

If you sell them, yes, with a clear way to ask. Parts shoppers who find the site are not wasted traffic for a business that supplies them.

Do you write the fault guides?

With you. A guide on a washer that will not drain is useful to a caller and honest about when a visit is needed.

A website for appliance repairers, built and run for you.

$298 a month AUD, no upfront build fee.